Nope! The Lanby is a full replacement for all of your primary care needs (and beyond).
What is included in my membership?
- Extensive baseline visit & wellness assessments
- Personalized Care Plan
- Unlimited visits with your Care Team (virtually or in-person)
- Unlimited chat with your Concierge Manager
- Online bookings
- On-site lab work (labs billed to insurance)
- Ordering of new prescriptions & refills (medications billed to insurance)
- Vaccinations & travel medicine (vaccinations & medications billed to insurance)
- Access to our exclusive specialist referral network
- Records consolidation and management
- Private events, classes & panels
What is not included in my membership?
While we can help coordinate the below, their associated costs are not covered by your membership fee.
- Diagnostic imaging (i.e., MRIs, ultrasounds, mammograms)
- Specialist visits
- Emergency room / urgent care visits
- Cost of lab work, prescriptions, vaccination & other testing (done on site, but billed to insurance)
Do I need to carry health insurance with my membership?
We recommend that you continue to carry health insurance to cover lab work, prescriptions, imaging, diagnostic tests, and hospitalizations. We'll also often encourage our members to move towards a higher deductible, lower premium plan to front load their healthcare spend on primary care. Why? Because 80% of health needs can be addressed through primary care alone. Higher deductible plans also enable more flexibility in choosing specialists and may offer an HSA account. HSA/FSA dollars may be used to cover all or some of your membership fee, but we recommend that you check with your tax advisor or HSA/FSA plan administrator to confirm.
Do you perform gynecological exams?
We recommend seeing a gynecologist for complete gynecological exams. We have curated an exclusive referral network for this very reason. While we are not a multi-specialty practice (yet), we’ve rigorously vetted our specialist partners to ensure that even when you’re going outside The Lanby, you’re getting A+ care and A+ delivery.
We know finding the right specialist isn’t easy. Your Concierge Manager will help match you based on your insurance plan and practice preferences. From there, they’ll coordinate communication between your Lanby Care Team and external specialists to make sure there are no open loops in your care.
How will I be billed?
Members are billed and charged quarterly. You will pay for your first quarter upon signing up for your membership (you'll then be prompted to make your first appointment). From there, we will charge your card on file quarterly. You may submit your membership fee for HSA/FSA reimbursement.
What happens if I need to cancel my membership?
Before first appointment: Full refund within one week of signing up.
After sign up: 6 month commitment.
After 6 months: Cancel at any time, up until 1 week before the next billing cycle.
What if I don't live in NYC?
We are currently only accepting members from the NY tri-state area. The baseline visit must be conducted in person, but all other services can be rendered virtually.
When & where will you open?
We are set to open our doors in Fall 2021. Our first location will be centrally located between Grand Central and Bryant Park, at 535 Fifth Avenue, Suite 603, NY NY 10017.
How are you handling Covid-19?
Your health is our top priority. Once our location opens, we will be following all relevant safety protocols, including CDC and OSHA guidelines, to ensure maximum sanitation and safety on site. We will also be offering Covid testing for your convenience.