Frequently Asked Questions

Yes! The Lanby will take care of all of your primary care needs using an Integrative and Functional Medicine approach. This includes root-cause medicine, chronic condition management, prescriptions, physical exams, expanded lab panels, genetic testing, preventive screenings, lifestyle guidance (and more).

• Dedicated Care Team (Primary Care Physician, Wellness Advisor, Member Advocate, Advanced Practitioner (PA or NP), Registered Nurse)
• Annual Baseline Physical Exam
• Annual Wellness Assessment
• Personalized Care Plan
• Sick visits
• Member App for chat, booking, and accountability
• Ongoing nutrition & wellness visits
• Regular Care Plan check-ins
• Bloodwork (lab draws on-site)
• Genetic test analysis
• Wearable data analysis
• Referrals to vetted specialists and wellness practitioners
• Prescriptions & refills
• Members-only group sessions & events
• Brand partner perks

While we can help coordinate the below, their associated costs are not covered by your membership fee. - Diagnostic imaging (i.e., MRIs, ultrasounds, mammograms) - Specialist visits - Emergency room / urgent care visits - Hospitalizations - Cost of lab work, prescriptions, vaccination & other testing (done on site, but billed to insurance)

Each member is assigned a dedicated 5-person Care Team upon joining. You can think of the Care Team as covering the three key pillars of the patient journey: medicine, wellness, and admin. But these pillars don't stand in silos. Your practitioners work as a team, side by side, to ensure your care is coordinated and comprehensive.

• Lead Physician (MD): Your health detective, committed to treating the root cause of your symptoms and quarterbacking your health.
• Wellness Advisor (RD, CDN): The yin to your Physician's yang, personalizing and prioritizing your wellness goals to be both attainable and sustainable.
• Physician Assistant: Your first line of defense for any clinical questions that come up in between visits.
• Member Advocate: The key to your success, ensuring your care is coordinated, organized, and actionable.
• Registered Nurse: Your go-to for bloodwork, advanced diagnostics, body composition testing, and imaging.

New members start with a one-hour and twenty minutes baseline visit (in person) & Baseline Follow Up Visit (virtual) in the following weeks. Our goal: getting to know you, without you telling us anything twice.

• The Baseline Visit: Tell us about your medical history, pain points, and health goals. Your first visit is a one-hour, in-person meeting with your full Care Team, with a full physical, lab work, and wellness assessments done on site.
• The Baseline Follow Up Visit : Follow up with your full team to review lab work and discuss your Care Plan, which will serve as your personalized roadmap. Your team will check in continuously to help you stay accountable, and work with you to update your milestones as you make progress.

You can sign up directly online. A consult call is not required

We recommend that you continue to carry health insurance to cover lab work, prescriptions, imaging, diagnostic tests, and hospitalizations. We'll also often encourage our members to move towards a higher deductible, lower premium plan to front load their healthcare spend on primary care. Why? Because 80% of health needs can be addressed through primary care alone. Higher deductible plans also enable more flexibility in choosing specialists and may offer an HSA account. HSA/FSA dollars may be used to cover all or some of your membership fee, but we recommend that you check with your tax advisor or HSA/FSA plan administrator to confirm.

Our membership fee is not covered by insurance, but includes all visits, in-app chat, acute care, and coordination with specialists. You will never receive a copay or surprise bill for any care received at The Lanby.

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We have chosen to operate outside of insurance to avoid the misaligned incentives imposed by payers. The traditional fee for service model reimburses physicians based on the number of visits or procedures they perform, not the quality of their care - more volume, more revenue. This is why traditional primary care is limited to 8-minute visits—barely enough time to address immediate issues, let alone proactive care. Insurance also does not support a team-based approach, patient advocacy, or care coordination, all of which are vital to our ability to deliver comprehensive care.

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With that said, we help our members maximize the value of their existing insurance coverage by referring them to specialists who take their insurance, running their labs through an in-network lab, and coordinating preventive screenings covered by their insurance.

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HMO insurance plans require that orders and referrals be placed through an in-network provider. Since The Lanby is out of network, we are unable to order or refer on your behalf. If you're still interested in joining The Lanby, we are happy to coordinate your care alongside an in-network physician who can provide referrals and orders. If you’re unsure about your plan’s referral requirements, we recommend contacting your insurance provider for details.

A big part of getting well is navigating the healthcare system. To alleviate the frustration and hassle of finding great specialists, we’ve curated a robust referral network. This allows us to match our members based on their individual needs, insurance coverage, and location. Our dedicated Member Advocate is here to secure expedited appointments and coordinate post-visit communication to ensure collaboration every step of the way.

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Specialists we refer to include, but are not limited to:

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• Physical Therapists
• Dermatologists
• Gastroenterologists
• Urologists
• Obstetricians
• Gynecologists
• Psychiatrists
• Life Coaches
• Acupuncturists
• Personal Trainers
• Mold Specialists
• Doulas
• Cardiologist
• Insomnia Specialists

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For more information or to join our referral network, book a consult call. We look forward to learning more about you.

The Lanby offers a family rate for family members that join together (we currently do not offer pediatric care). When one family member signs up for membership, please let your Member Advocate know and the family rate of $9,000/year for ages 50+ $6,300/year for ages 35-49 and $4,750/year for those under 35 will be applied to the additional members.

A big value of our core product is continuity: visits with the same Care Team, over time, to yield best results. For this reason we don't offer a trial membership.

A $250 deposit is due upon registration and will be refunded at your baseline visit, which is when your membership will officially begin. You'll be charged your annual fee then. Flexible payment options can be made available upon request.

You may cancel your membership at any time before your baseline visit and forfeit your deposit. Membership may not be cancelled for one year following your baseline visit. After the first year, you may cancel at any time. Cancellations will take effect at the end of the current quarter, as refunds are prorated quarterly.

Yes! We are currently accepting members from New York, New Jersey, Connecticut, Pennsylvania, Florida, and California. The baseline visit must be conducted in person, but most other services can be rendered virtually. Our Just The Labs offering is available nationwide.

Yes. While our focus is on proactive health, we also manage acute issues like sick care.

Yes. As part of your Care Plan, we provide personalized supplement recommendations based on your lab work, genetic predispositions, and opportunities for optimization.

No. To maintain objectivity, we do not sell our own supplements or test kits. Our recommendations are always made with our members' best interests in mind.

Yes. You can request new prescriptions or refills during visits or through the Member app.

Yes. Our Member app allows you to chat with your entire Care Team in a single, centralized thread. Use it for scheduling, prescriptions, sick care, wellness questions, and more.

Yes. Your membership covers all visits at The Lanby, ongoing chat support, and care coordination with external providers. Blood draws are included, but lab tests are billed to insurance by our in-network partner, Labcorp. Specialist visits and imaging, which take place outside The Lanby, are not included.

Yes. Your annual baseline visit must be in person, but most other visits can be done virtually.

This is probably our most frequently asked question, but the answer is kind of a whole thing. You'll just have to ask us in person.

Unlike most one-off lab testing options or traditional primary care, Just The Labs includes a 45-minute consultation with both a Registered Dietitian and a Clinician trained in functional medicine. Together, they’ll walk you through your results in detail, explain what they mean, and offer personalized, actionable recommendations.‍

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We also use functional reference ranges — measuring your results against optimal levels, not just what's considered “normal” by CDC standards (which are based on averages from a largely unhealthy population). Most doctors aren't trained to interpret labs this way, which often leads to missed insights.‍

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After your consultation, you’ll receive a personalized care plan with clear next steps and curated links to recommended products and resources, so you can move forward with confidence and clarity

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If you decide you’d benefit from more ongoing support, you’ll have the option to apply your Just The Labs fee toward a full Lanby membership — ensuring a seamless transition into comprehensive, continuous care.

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You will have access to our app for 30 days following your consultation. During this window, you can reach out anytime to request to apply your payment towards a Lanby membership.

As part of your intake form, we will ask whether you have a preference to come into The Lanby or visit a local lab. We will do our best to accommodate all requests based on our capacity.

Our fee provides access to our lab panel and includes a 45-min consultation with a Clinician and Wellness Advisor to interpret your results. The tests themselves are billed in-network through your insurance. The size of your copay will depend on your insurance plan and deductible. We will share your lab order with you ahead of your lab visit. If you have concerns about the size of your copay, we encourage you to request an estimate from your insurance provider by calling the number on the back of your insurance card.

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Most insurance carriers do not cover the cost of preventive testing. If there is not a diagnosis code associated with the test ordered, insurance will not deem it medically necessary, and will therefore not cover the associated cost. We do our best to use the medical information provided in your intake form to validate the need and maximize your insurance reimbursement. We also provide you with the option during your intake questionnaire.

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We can accommodate out of state patients through our third party lab vendor, Vibrant America, which offers DTC access to our lab panel. The kit can be purchased through our storefront for $283 and shipped directly to you. You can use Vibrant’s Phlebotomist finder to find a participating lab service for your blood draw.