Rachel Cross
Rachel brings a wealth of hospitality experience to the Member Advocate role, having spent the first five years of her career working at The Yale Club, most recently as Membership Development Director. Combining this with her personal experience as a patient and patient advocate, Rachel is excited to empower patients to navigate our complex healthcare system, while creating a joyful doctor's office experience along the way.

Education
Johnson & Wales University
Clinical Expertise
Why The Lanby
It’s my privilege to be able to develop relationships with members and support their individual care journeys. As the Member Advocate, I’m able to help ease any feelings of uncertainty to ensure our members feel informed, empowered, and heard. After all, they are the drivers of their care. I draw on my personal experience navigating the healthcare system to better our member experience. Alongside the Care Team, we’re able to replace the fear that comes with the medical unknowns with a concrete plan of action, and a blend of medical and wellness tactics. Our members receive care from an integrative and holistic lens, and learn about wellness in a healthy way. On top of it all, The Lanby office is beautiful. There are no metal exam tables or fluorescent lights in our waiting room!
Ask me about
More about Dr. Bruno
- The best dog parks and cafes. My puppy Chester is partial to the endless green grass and people watching at Central Park.
- Simple 10 minute recipes, brain health, hospitality trends, event planning, at home workouts (I have a ton of recs).
Featured In
Meet the rest of the team
Get in touch
Conveniently located in the heart of Manhattan, between Bryant Park and Grand Central Station.
The Lanby
535 Fifth Ave, Suite 603
New York, NY 10017
Monday-Friday
9 AM - 5 PM
646-200-5750
hello@thelanby.com
@the.lanby
What is The Lanby?
The Lanby is a modern concierge medical practice that brings together primary care, functional medicine, longevity, and wellness in one membership. We take a proactive, relationship-based approach to healthcare where we focus on preventing disease, optimizing health, and helping you feel your best at every stage of life.
As a member, you'll be supported by a dedicated Care Team that includes your Lead Physician, Physician Assistant, Registered Dietitian, Medical Assistant, and Member Advocate. Together, they provide seamless, personalized care that goes beyond treating symptoms to understand the full picture of your health.
Your membership includes comprehensive annual assessments, ongoing in-person and virtual visits, on-site blood draws, individualized Care Plans, direct access to your Care Team through our member app, care coordination with trusted specialists, and after hours and urgent care. Every recommendation is tailored to your unique health goals, so you can stay proactive, not reactive, about your health.













